Last Updated: 3 October 2026

OHZNA is an online store serving customers across South Africa. We aim to process and deliver orders as efficiently as possible while keeping our shipping charges simple and transparent.

1. Delivery Time

Our standard estimated delivery timeframe is:

3–5 business working days

Delivery times are calculated from the time your order has been confirmed and is ready for dispatch.

While we aim to deliver within this timeframe, delivery may occasionally take longer due to circumstances such as:

• Product availability
• Order processing
• Courier delays
• Public holidays
• Remote or outlying delivery locations
• Circumstances outside of OHZNA’s reasonable control

The 3–5 working day timeframe is an estimate and not an absolute guarantee.

2. Shipping Fees

OHZNA uses a simple flat-rate shipping structure:

Orders below R2,500 = Shipping: R210

Orders of R2,500 or more = FREE SHIPPING

The applicable shipping fee will be displayed during checkout before you complete your purchase.

3. Product Availability

Products listed on OHZNA are subject to availability.

We make reasonable efforts to keep product availability information up to date. However, stock availability can change before an order is processed or dispatched.

If a product becomes unavailable after you place an order, OHZNA may contact you regarding the available options, which may include:

• An alternative product
• An estimated availability or restocking timeframe
• Store credit
• A refund, where applicable

4. Supplier & Stock Availability

OHZNA sources products through its supplier and distribution network. As a result, product availability may change based on current supplier stock.

An order is subject to confirmation and availability before it is dispatched.

Where a product requires additional sourcing or becomes temporarily unavailable, OHZNA will communicate the relevant information to the customer where reasonably possible.

5. Back-Orders

If a product becomes temporarily unavailable after an order has been placed, OHZNA may offer the option of placing the product on back order, where this is available.

Where a back order is accepted, OHZNA will provide an estimated availability timeframe where information is available.

Restocking estimates are provided for guidance only and are not guaranteed, as they may depend on supplier and manufacturer availability.

If you no longer wish to wait for a back-ordered product, please contact OHZNA Customer Care.

6. Delivery Delays

Although we aim to meet our estimated delivery timeframe, delays can occasionally occur.

Delays may result from courier operations, supplier availability, public holidays, adverse conditions or other circumstances outside OHZNA’s reasonable control.

OHZNA will make reasonable efforts to assist customers when an order is delayed and provide relevant updates where information is available.

7. Incorrect, Damaged or Defective Orders

If you receive an incorrect, damaged or defective product, please contact OHZNA Customer Care as soon as reasonably possible.

Please retain the product, packaging, accessories and other relevant materials until the matter has been assessed.

OHZNA Customer Care

Phone / WhatsApp: +27 73 159 6938
Email: sales@ohzna.co.za

Please refer to our Returns, Refunds & Cancellations Policy for information about the applicable process.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

OHZNA cannot be held responsible for delays or additional costs resulting from incorrect, incomplete or outdated delivery information supplied by the customer, except where applicable law provides otherwise.

If you need to change your delivery address after placing an order, contact OHZNA as soon as possible. We cannot guarantee that an address change will be possible once an order has entered the dispatch process.

9. Remote & Outlying Areas

Certain remote or outlying locations may be subject to longer delivery times or additional delivery requirements.

If an additional delivery charge is required because of circumstances outside the standard shipping arrangement, OHZNA will communicate this to the customer before proceeding where reasonably possible.

10. Delivery Confirmation

Customers should ensure that someone is available to receive the order at the nominated delivery address.

Once an order has been dispatched, customers may receive tracking or delivery information where available.

If an order appears to be delayed or has not arrived within the expected timeframe, please contact OHZNA Customer Care so that we can assist with the relevant delivery information.

11. Free Shipping

Free shipping applies to orders with a total order value of R2,500 or more, subject to the applicable delivery terms.

Orders below R2,500 are charged a flat shipping fee of R210.