Orders are generally delivered within 3–5 working days after your order has been processed and dispatched. Delivery times may vary depending on product availability, sourcing and your location.

Once you place an order, we confirm your payment and begin processing it. If the product needs to be sourced, we arrange this before preparing your order for dispatch. Once your order has been dispatched, you will receive the relevant delivery or tracking information where available.

Yes. Your order confirmation and/or invoice will be attached to the order email during checkout.

We source our products from trusted South African suppliers and distribution partners to provide genuine products and reliable fulfilment.

Yes, refunds may be available depending on the circumstances and in accordance with our Returns & Refunds Policy. Please contact us if you need to request a refund.

Please contact us as soon as possible after placing your order. We may be able to change or cancel an order if it has not yet been processed, sourced or dispatched.

Returns may be accepted depending on the product and reason for the return. Please see our Returns & Refunds Policy for the applicable requirements.

Contact OHZNA as soon as possible with your order number and details of the product you received. We will assist you with the next steps.

Please contact us as soon as possible and provide details and photographs of the damage. We will review the issue and assist you according to our Returns & Refunds Policy.

Yes, tracking information will be provided once your order has been dispatched.

Yes. You can add multiple products to your shopping cart and place them together in one order.

You can place an order without creating an account. You can also create an account to make future shopping easier.

Not necessarily. Some products may need to be sourced after an order is placed. If there is an availability issue with your order, we will contact you.

For assistance, you can contact us through the contact details provided on our website or email sales@ohzna.co.za or WhatsApp 073 159 6938