Effective Date: 3 October 2026

OHZNA (“OHZNA”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use the OHZNA website, place an order, contact us or otherwise interact with our services.

OHZNA aims to process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

1. Who We Are

OHZNA is an online retail store serving customers in South Africa.

For purposes of applicable data-protection legislation, OHZNA acts as the responsible party in respect of personal information collected and processed through our website and related business activities.

2. Information We Collect

Depending on how you interact with OHZNA, we may collect the following categories of personal information:

• Personal & Contact Information
• Full name and surname
• Email address
• Telephone or mobile number
• WhatsApp contact details where provided
• Billing address
• Delivery address
• Suburb, city and postal code
• Order & Transaction Information
• Order number
• Products purchased
• Order history
• Delivery information
• Payment status
• Transaction-related information

Payment transactions may be processed through third-party payment service providers. OHZNA does not intentionally store complete credit or debit card details such as full card numbers, CVV/security codes or PINs.

Customer Account Information

If you create an OHZNA customer account, we may collect information such as:

• Account or username details
• Password information
• Saved addresses
• Order history
• Account preferences
• Customer communications
• Communications

When you contact OHZNA by email, telephone, WhatsApp, contact forms or other communication channels, we may retain information relating to that communication in order to respond to your enquiry, provide customer support and maintain appropriate business records.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website activity
• Referring website
• Date and time of visits

This information may be collected through cookies, analytics tools and similar technologies.

3. How We Use Your Information

We may process your personal information for purposes including:

• Processing and fulfilling orders
• Confirming payments and transactions
• Arranging delivery of products
• Communicating with you about your order
• Providing customer support
• Responding to enquiries
• Managing customer accounts
• Processing returns, refunds and warranty-related requests
• Handling complaints
• Preventing fraud, abuse and unauthorised activity
• Improving our website and services
• Understanding website usage and performance
• Maintaining business, accounting and transaction records
• Complying with legal and regulatory obligations
• Sending permitted marketing communications

We aim to process personal information only for lawful, specific and legitimate purposes and in accordance with applicable data-protection requirements.

4. Sharing Your Information

OHZNA does not sell or rent your personal information to third parties.

We may, however, share relevant personal information with trusted third parties where reasonably necessary to operate our business, process orders or provide services to you.

These may include:

Payment Service Providers

Payment transactions may be processed through third-party payment providers used by OHZNA.

Information necessary to process and verify a transaction may be shared with the applicable payment provider.

When paying by card, you may be redirected to a secure payment environment operated by Yoco.

Suppliers & Fulfilment Partners

Where necessary to fulfil an order, OHZNA may provide relevant customer and delivery information to the applicable supplier or fulfilment partner.

Only information reasonably necessary to process and fulfil the order should be shared.

Courier & Delivery Providers

We may provide your name, telephone number, delivery address and other necessary information to courier or delivery providers to enable your order to be delivered.

Service Providers

OHZNA may use third-party service providers for services including:

• Website hosting
• Website security
• Email services
• Analytics
• Customer communication
• Technical support
• Accounting and administration

These providers may process personal information on behalf of OHZNA where necessary to provide their services.

5. Marketing Communications

OHZNA may send promotional communications about our own products, special offers, new products and related services where permitted by applicable law.

POPIA places specific requirements on electronic direct marketing. In particular, section 69 regulates direct marketing by electronic communication and provides for consent and certain customer-related exceptions, subject to specific conditions.

Where required, OHZNA will obtain the appropriate consent before sending electronic marketing communications.

You may also object to or unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

6. Cookies & Similar Technologies

OHZNA may use cookies and similar technologies to improve the functionality, security and performance of our website.

Cookies may be used to:

• Maintain shopping-cart functionality
• Remember relevant website preferences
• Understand how visitors use our website
• Monitor website performance
• Improve the customer experience
• Support relevant advertising or marketing activities where applicable

You can adjust your browser settings to block or delete cookies.

Please note that disabling certain cookies may affect some website functionality.

7. Protecting Your Information

OHZNA takes reasonable technical and organisational measures to protect personal information against risks such as:

• Unauthorised access
• Loss
• Misuse
• Destruction
• Alteration
• Unauthorised disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Retention of Personal Information

OHZNA retains personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Certain information relating to orders, transactions, accounting, tax, legal matters and business records may need to be retained for longer periods to comply with applicable legal requirements.

When personal information is no longer required, OHZNA will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request confirmation of whether OHZNA holds personal information about you
• Request access to personal information we hold about you
• Request correction or updating of inaccurate or incomplete information
• Request deletion of personal information where legally permitted
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Request information about how your personal information is being processed

POPIA recognises data-subject rights concerning access, correction and deletion of personal information, subject to the requirements and limitations of the Act.

Requests should be submitted using the contact details provided below.

OHZNA may need to verify your identity before processing certain requests.

10. Children’s Information

OHZNA does not knowingly collect personal information from children in circumstances where the collection or processing would be prohibited by applicable law.

Where personal information relating to a child is processed, OHZNA will handle that information in accordance with the applicable requirements of POPIA.

If you believe that personal information has been collected from a child unlawfully, please contact OHZNA so that the matter can be investigated.

11. Third-Party Websites & Services

Our website may contain links to third-party websites, services or platforms.

OHZNA is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

12. International Processing

Some third-party service providers used by OHZNA may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, OHZNA will take reasonable steps to ensure that the transfer and subsequent processing comply with applicable requirements, including the cross-border processing provisions of POPIA.

POPIA specifically regulates the transfer of personal information outside the Republic under section 72.

13. Data Security Incidents

If OHZNA becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate and respond to the incident and comply with applicable legal notification requirements.

Where required by law, affected parties and/or the Information Regulator will be notified.

14. Changes to This Privacy Policy

OHZNA may update this Privacy Policy from time to time to reflect changes in:

• Our business
• Our website or services
• Technology
• Third-party service providers
• Applicable legislation or regulatory requirements

The updated version will be published on this page with a revised effective date.

We encourage customers to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have a concern about how your personal information is being processed, please contact OHZNA.

OHZNA South Africa

Email: sales@ohzna.co.za
Website: www.ohzna.co.za
Phone / WhatsApp: +27 73 159 6938

We will handle privacy-related enquiries within a reasonable period and in accordance with applicable legal requirements.

16. POPIA

OHZNA aims to comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy and data-protection legislation.

Nothing in this Privacy Policy limits any rights you may have under applicable legislation.