HELP CENTRE
Find quick answers to common questions about shopping, orders, payments, delivery, returns, products and your account.
Shopping & Products
Product availability can vary. Some products may need to be sourced after an order is placed.
Product pages provide available product information, specifications, images and pricing.
Yes. Contact OHZNA if you need clarification about a product, size, colour, compatibility or availability.
Orders
Add your products to your cart, proceed to checkout, enter your delivery details and complete payment.
Yes. After your order is successfully placed, you will receive an order confirmation.
Contact OHZNA as soon as possible. Changes may not be possible once an order has entered processing or sourcing.
Contact us as soon as possible with your order number. Cancellation depends on the status of your order.
Payments
OHZNA provides secure online payment options available at checkout.
Payments are processed through our supported payment provider using secure payment technology.
Check your payment details and try again. If the problem continues, contact OHZNA with your order details.
Contact OHZNA before attempting another payment so we can check the status of your order.
Delivery
OHZNA delivers to customers within South Africa.
Our standard delivery timeframe is generally 3–5 working days, depending on the product, supplier availability and delivery location.
Yes. If products are sourced from different suppliers, items may be dispatched separately and could arrive at different times.
Once your order has been dispatched and tracking information is available, OHZNA will provide the relevant tracking details.
Contact OHZNA with your order number so we can check the delivery status.
Returns & Refunds
Returns are subject to the OHZNA Returns & Refunds Policy.
Contact us as soon as possible with your order number and details of the issue.
Please contact OHZNA promptly and provide photographs or other relevant information so we can assist.
Refund processing depends on the circumstances of the return and the payment method used.
Visit our Returns & Refunds page for the complete policy.
My Account
You can browse OHZNA without an account. Account requirements may depend on the checkout process.
Use the Forgot Password option on the login page to reset your password.
Log into your account and update your available account or delivery information.
Log into your OHZNA account and open your order history.
Order Status
Your order generally goes through these stages:
Order Received → Payment Confirmed → Processing/Sourcing → Dispatched → Delivered
If OHZNA needs to source your product, the Processing/Sourcing stage may take additional time.
Still Need Help?
Contact OHZNA Support
Email: info@ohzna.co.za
Phone: 073 159 6936
When contacting us about an existing order, please include your order number so we can assist you faster.
